Rules for Using Your LuckyLand Account, Balances, Games, and Prize Features

Last updated: September 10, 2026

These Terms govern your use of LuckyLand Slots. They work together with the Privacy Policy, Sweeps Rules, Tournament Rules, Customer Acceptance Policy, and Responsible Social Gameplay Policy. By creating or using an account, you agree to follow the current rules displayed through the service.

Operator and agreement

VGW Luckyland, Inc. operates LuckyLand Slots. The service provides social casino entertainment and promotional sweepstakes play. It does not offer real-money gambling, and no actual money is required to participate in the sweepstakes. Gold Coins and Sweeps Coins remain distinct balances with distinct rules.

Eligibility and personal account requirements

You must be at least 21 years old or meet a higher applicable age requirement, provide accurate information, act on your own behalf, and maintain one personal account. The account is for recreational use. You must protect your credentials, keep profile details current, and complete identity, age, address, payment, or account-control checks when requested.

Gold Coins and Store purchases

Gold Coins are virtual social-play currency with no monetary value. They cannot be redeemed, transferred, exchanged, or treated as a deposit. A purchase grants a licence for Standard Play. Store prices and minimum or maximum purchase amounts appear before confirmation. Purchases are final, nonrefundable, nontransferable, and nonexchangeable, subject to applicable law and the billing-error procedure.

Sweeps Coins and Promotional Play

Sweeps Coins are promotional entries. They can be collected through the routes described in the Sweeps Rules and used in Promotional Play. Sweeps Coins are normally played once before redemption, although a promotion may set a higher requirement up to 20x. Each game displays its entry amount and prize information in the Win Table or Pay Table.

Prize eligibility and redemption

Eligible winnings from Promotional Play may be redeemed after playthrough and verification. The minimum request is 50 SC, equal to US$50 in prize value. Cash is normally sent to the original financial account or wallet when possible, or to a nominated bank account owned by the verified player. Gift cards are delivered to the registered email. We may apply a US$10,000 daily control or another amount shown in the account.

Payment ownership and billing disputes

Use only a payment method that belongs to you. Business, corporate, borrowed, or third-party payment methods are not permitted for personal account activity. Report a genuine billing discrepancy within 30 days. Chargebacks and reversals may trigger account suspension, balance adjustments, recovery action, and review of purchases, gameplay, winnings, and redemptions.

Prohibited conduct

  • Creating duplicate, false, shared, or transferred accounts.
  • Using bots, automation, scripts, scraping tools, or unauthorized software.
  • Manipulating games, promotions, entries, tournaments, balances, or payment activity.
  • Using another person’s identity, payment method, documents, or account.
  • Abusing chargebacks, colluding, laundering funds, or attempting fraudulent redemption.
  • Buying or selling Gold Coins or Sweeps Coins through an unauthorized third party.

Inactive accounts and account closure

An account may be treated as inactive after more than 12 consecutive months without login or logout activity. We may suspend, restrict, or close an account to enforce the Terms, protect players, investigate risk, or meet legal obligations. You may also request closure or use responsible social gameplay controls.

Disputes and individual arbitration

The Terms include an individual arbitration agreement and class-action waiver. The governing-law provision identifies Ontario, Canada. A new user may opt out of arbitration within 30 days of first accepting the agreement by emailing [email protected] with the required full name, account email, postal address, and exact opt-out statement. Read the current dispute section before relying on any deadline or procedure.

Changes and contact

We may update the Terms, rules, features, or controls. The current document and version date govern future use after the effective update. Questions about the account or these Terms can be sent through the Help Center or to [email protected].